MemoryStones & ZooRocks FAQ
In this section, you'll find answers to some of the most common questions we hear about MemoryStones and ZooRocks.
If you still have questions, please call us at (204) 927-8080 or email us at firstname.lastname@example.org.
Frequently Asked Questions
When do I have to make an order to be included in the next installation?
The deadline for MemoryStone and ZooRock orders to be included in the spring 2021 installation will be in late March or early April 2021. An exact deadline will be announced closer to the installation.
When will my MemoryStone or ZooRock be installed?
MemoryStones and ZooRocks are installed twice a year – in spring and fall. We currently expect the next installation to take place in spring 2021. Installations are subject to postponement if deemed necessary by Assiniboine Park Conservancy.
Where will my stone be installed?
Standard sized MemoryStones at the Riley Family Duck Pond are currently being installed on the path along the east side of the pond, which runs toward the duck pond shelter.
Large sized MemoryStones at the Riley Family Duck Pond are currently being installed between the pond and the Qualico Family Centre.
ZooRocks are installed at the main entrance to the Zoo, before entering through the doors.
The installation location for MemoryStones and ZooRocks is subject to change.
Will I get to see what my stone looks like before it is installed?
Yes. A MemoryStone or ZooRock proof will be sent to you within two months of your order. Inscriptions can be revised or approved at that time. We require approval of the wording and will not install a MemoryStone or ZooRock that has not been approved.
Will I be notified when my MemoryStone or ZooRock is installed?
Yes. Once the installation has taken place, you will receive an email or mailed letter with details regarding the exact location of your stone.
How will I find my stone once it is installed?
Once the installation has taken place, you will receive an email or mailed letter with details regarding the exact location of your stone.
Will there be a ceremony or installation event?
No. The installation of MemoryStones and ZooRocks is a construction site. Once the installation has taken place, you will receive an email with details regarding the exact location of your stone, so that you can find it at your leisure.
Can I choose the exact location of my stone?
We encourage you to choose only between the listed locations around the Riley Family Duck Pond or at the Zoo entrance. While we take requests for specific spots within those areas, we are not always able to accommodate them due to the large quantity of stones being put in on the day of installation. We do not install stones outside of the designated areas.
Can symbols or pictures be included on my MemoryStone or ZooRock?
A heart is the only symbol that can be accommodated on the stones, other than standard letters, numbers, and punctuation. If ordering online, you can enter a heart symbol as follows: <3
The heart appears as a true heart symbol on the stone.
Can I choose my font?
No. There is one standard font across all stones.
Will my inscription be centered?
Yes. Text is automatically centered on your stone.
What happens if there's an error on my stone?
Within a couple months of your order, a proof with your inscription will be sent to you for your approval or final changes. We will not install MemoryStones or ZooRocks that have not been approved. Installed stones will not be removed for changes or additions to the inscription. If the inscription wording has an error at the fault of Assiniboine Park Conservancy, or our inscriber, the stone will be replaced at no additional cost to you.
What happens if my stone gets damaged?
MemoryStones and ZooRocks are exposed to natural elements, pedestrian traffic, and other general wear and tear which may affect both the inscriptions and the stones appearance over time. Once approved, installed stoneswill not be removed for changes or additions to the inscription. Assiniboine Park Conservancy cannot guarantee MemoryStones and ZooRocks will remain in new condition.
Will my MemoryStone or ZooRock ever be removed?
MemoryStones and ZooRocks will remain in place until such time that the plaza/area needs to be upgraded, replaced/removed, changes to the building or space are necessary, or due to circumstances beyond the control of Assiniboine Park Conservancy (APC). APC will attempt to contact the donor should such a circumstance arise.
Do Zoo members receive a discount?
No. As MemoryStones and ZooRocks are considered a charitable donation, they are not eligible for a member discount. You will receive a charitable tax receipt for 100% of the donation amount.
Will I get a tax receipt for my MemoryStone or ZooRock order?
Yes, as a not-for-profit organization, Assiniboine Park Conservancy created the MemoryStone and ZooRock program as a fundraising initiative. In exchange for a charitable donation, we recognize your support with wording of your choice on a paving stone. You will receive a charitable tax receipt for 100% of the MemoryStone or ZooRock donation amount.
How does my money support the Park and Zoo?
As a not-for-profit organization, the proceeds Assiniboine Park Conservancy generates from the MemoryStone and ZooRock programs go towards ongoing maintenance and improvements of Assiniboine Park & Zoo.