Zoo Lights FAQ
What is being done to help reduce the spread of COVID-19?
We have made modifications to the Zoo Lights experience to ensure we are in compliance with public health orders and that all in attendance can follow public health guidelines and advice. This includes:
- elimination of live music and other programming that may encourage guests to gather
- expanded site to include a larger area within the Zoo
- one-way path of travel
- date/time specific ticketing and capacity management
- separate entrance and exit for guests
- streamlined entrance procedures to keep people moving and reduce contact with staff/volunteers
- enhanced sanitization protocols
Masks are mandatory in all indoor spaces and encouraged outdoors, especially when physical distancing is more challenging or unpredictable, and during brief exchanges with other visitors, staff and volunteers.
Physical distancing is mandatory. Please maintain a distance of at least two meters (six feet) from other visitors, staff and volunteers. Physical distancing also applies to animals. Please respect all habitat barriers and barricades.
Groups of more than five people cannot gather unless they are members of the same household.
Before visiting Zoo Lights, guests are encouraged to pre-screen using the Province’s online screening tool. Do not visit Zoo Lights if you are feeling unwell (even with mild symptoms) or are required to self-isolate for any reason under current public health orders.
Will this be different from last year's Zoo Lights?
This year, we have expanded the Zoo Lights site and added more lights. The experience is almost entirely outdoors. Displays are spread out along pathways on a 2 km loop and feature close to 1.5 million lights.
Changes have been made to the Zoo Lights experience to ensure we are in compliance with public health orders. This includes the elimination of live music and other indoor programming that may encourage guests to gather.
While you will notice some differences compared to last year, you will once again see spectacular light displays and warm your toes around roaring fire pits. Please click here to learn more about this year's Zoo Lights experience.
What are the dates and times for Zoo Lights?
Zoo Lights will be open six days a week from February 20, 2021 - March 28, 2021
Hours of Operation
|February 20 - March 13||Tuesday - Sunday||6:30 PM - 10:00 PM|
|March 14 - March 28||Tuesday - Sunday||7:30 PM - 10:00 PM|
|February 20 - March 28||Mondays||Closed|
What is the weather cancellation policy for Zoo Lights?
Zoo Lights will proceed rain, snow, or shine. The Zoo will only be closed in the case of extreme weather. Notices regarding weather-related closures will be posted on the Zoo Lights home page by 2:00 pm daily, as well as on Facebook and Twitter. Refunds will only be offered in the event of a weather-related closure.
Zoo Lights Tickets
Where can I get Zoo Lights tickets?
Please plan ahead. Tickets must be purchased in advance. Tickets may be purchased on our website for $12.50 + GST.
All guests regardless of age require a ticket. General admission tickets are valid for all guests 3 years of age and older. Zoo Lights Infant/Toddler tickets for children 2 years of age and under are FREE but must be included in your order to be counted toward our capacity.
If you are not able to purchase tickets online, tickets may be purchased in advance at the Zoo entrance daily from 9:00 am - 5:00 pm.
How do date and time specific tickets work?
When you purchase a ticket, you will select a specific date and time for that ticket to be valid. You must enter the Zoo within the 60 minute time frame indicated on your ticket. Tickets do not have a designated exit time.
How do I select the date and time for my ticket?
Click the Buy Tickets button on our website. Once you have selected your ticket type, click the "Select Date/Time" button. After selecting your date and time, click the "Add to Cart" button.
Dates and times that are sold out will not be available for selection. Capacity limits are in place for each date and time slot.
Can tickets be transferred to a different date or time slot after purchase?
No, Zoo Lights tickets are date and time specific and are non-transferable.
I never got a confirmation email for my tickets! What do I do?
First, check your junk/spam or promotions folder. Sometimes the confirmation email ends up there.
If you still don't see it, please reach out to firstname.lastname@example.org or call (204) 927-6097 with your purchase details (purchaser name, date of purchase, quantity of tickets) and we'll get back to you as soon as possible.
Can I get a refund on my ticket?
Zoo Lights tickets are non-refundable, cannot be sold, and will not be replaced if expired, destroyed, lost or stolen. Ticket refunds will only be made in the event of a weather-related closure.
Zoo Lights Experience
Will there be places to warm up?
Dress for the weather! Zoo Lights is an outdoor experience.
Fire pits will be located throughout the Zoo where you can warm up, and the Tundra Grill restaurant will be open for indoor dining. Otherwise, the entire experience is outdoors. Check the forecast, dress for the weather, stay warm and dry and you will have a wonderful time!
Will there be food available?
Yes! Food and hot and cold beverages are available at Tundra Grill and Winston's. Tundra Grill will be open for take-out and dine-in options and will be serving hot meals, snacks, and beverages. Winston's will be serving treats like mini donuts and specialty beverages. The Zoo is fully licensed.
Will the entire Zoo be open?
No, however, the Zoo Lights footprint has been expanded.
Zoo Lights will take place along a designated path within the Zoo. We ask that all guests remain in the designated Zoo Lights areas, follow the one way loop, and pay attention to pathway restrictions.
If you are interested in seeing all the animals at the Zoo, come back during daytime Zoo hours of operation. The Zoo is open daily from 9:00 am - 5:00 pm.
Will I see animals during Zoo Lights?
While it is possible you may see some animals, it will be dark and most of them will be put to bed for the night. If you are interested in seeing all the animals at the Zoo, come back during daytime Zoo hours of operation. The Zoo is open daily from 9:00 am - 5:00 pm.