Zoo Lights FAQ
Frequently Asked Questions
What are the COVID-19 Public Health requirements for Zoo Lights?
The following public health requirements have been set for this event by Manitoba Public Health:
- All guests aged 12 and older must be fully vaccinated and show valid proof of vaccination to attend Zoo Lights. Adults must present photo ID.
- Children aged 11 and under who are not eligible to be immunized may attend when accompanied by a fully vaccinated adult with valid proof of vaccination.
- Masks are mandatory in all indoor spaces, including the Zoo entrance and washrooms. Masks are recommended outdoors when physical distancing cannot be maintained.
What is the weather cancellation policy for Zoo Lights?
Zoo Lights will proceed rain, snow, or shine. The Zoo will only be closed in the case of extreme weather. Notices regarding weather-related closures will be posted on the Zoo Lights home page by 2:00 pm daily. Refunds will be offered in the event of a weather-related closure.
How do date and time specific tickets work?
When you purchase a ticket, you will select a specific date and time for that ticket to be valid. You must enter the Zoo within the 30 minute time frame indicated on your ticket. Tickets do not have a designated exit time.
Can I get tickets at the gate?
Tickets may be purchased at the gate, but capacity per time slot is limited so we cannot guarantee that tickets will be available when you arrive.
We encourage all visitors to purchase tickets in advance online. If you are not able to purchase tickets online, you may purchase at the Zoo during daytime hours, 9:00 am - 4:00 pm. Purchasing in advance guarantees your time slot.
Tickets for a certain date/time are sold out online! Are there more at the gate?
No. The ticket availability you see online will reflect availability at the gate. If we are sold out for a certain date or time online, you will not be able to purchase for that date/time slot at the gate.
Can tickets be transferred to a different date or time?
No, Zoo Lights tickets are date and time specific and are non-transferable.
I didn't get the confirmation email for my tickets! What do I do?
First, check your junk/spam or promotions folder. Sometimes the confirmation email ends up there.
If you still don't see it, please reach out to firstname.lastname@example.org or call (204) 927-6098 with your purchase details (purchaser name, date of purchase, quantity of tickets) and we'll get back to you as soon as possible.
Do you accept Access 2 cards or have a support persons policy?
Yes, we accept Access 2 cards at Zoo Lights.
In addition, when a person who requires a support worker attends Zoo Lights, that individual pays the full admission rate, however the support person is admitted free of charge because they are accompanying someone who could not visit without support. A support worker is defined as someone who is hired, paid and on duty. Support workers should be prepared to show identification at entry.
If you are purchasing tickets online for an individual that will attend Zoo Lights with a support worker, please add a free infant ticket to your cart for the support worker to help us manage capacity. Upon your arrival, present your Access 2 card or support worker ID to a staff member.
Are there any areas with flashing lights or strobe lights?
Animated, flashing lights are present in two areas: Tundra Trail, and the McFeetors Heavy Horse Centre. Individuals with sensitivities to flashing lights may want to avoid those two areas, or exercise caution.
Where can I park?
There is a large parking lot located at the Zoo entrance at 2595 Roblin Boulevard. An additional parking lot is located along Zoo Drive, just East of the Zoo inside Assiniboine Park. A lit pathway connects the Zoo Drive parking lot to the entrance on Roblin Boulevard. Click here to see a Park map.
Can I smoke at Zoo Lights?
The Zoo is a smoke free facility. The no smoking policy applies to cigarettes, pipes, cigars, and alternative smoking devices such as e-cigarettes or ‘vaping’.
If you leave Zoo Lights to smoke, you will not be permitted to re-enter.
Will there be places to warm up?
Dress for the weather! Zoo Lights is primarily an outdoor experience.
Fire pits will be located throughout the Zoo where you can warm up, and the Tundra Grill restaurant will be open for indoor dining. Town Hall and The Saloon entertainment tents are heated. Otherwise, the entire experience is outdoors. Check the forecast, dress for the weather, stay warm and dry and you will have a wonderful time!
Will the entire Zoo be open, and will I be able to see animals?
The entire Zoo will not be open. Zoo Lights will take place along a designated path within the Zoo. While it is possible you may see some animals, it will be dark and most of them will be put to bed for the night. If you are interested in seeing all the animals at the Zoo, come back during daytime Zoo hours of operation! The Zoo is open daily from 9:00 am - 4:00 pm.
Can I bring my pet to Zoo Lights?
No, pets are not permitted in the Zoo.
Service animals are permitted in most areas of the Zoo. For the health and safety of all the animals, the service animal's vaccination papers must be presented upon arrival at the Zoo. Pets left in a car will result in Animal Services being called.