Frequently Asked Questions
Please read the answers to some of our most frequently asked questions. If you still have an inquiry, please contact our visitor services team:
Tickets and Parking
Can I purchase tickets at the gate?
We'd recommend purchasing your tickets online. You are also welcome to purchase tickets at the Zoo entrance during daytime hours (9:00 am - 4:00 pm).
Please avoid planning to purchase tickets at the gate when you arrive in the evening. Capacity is limited by time slot so if you plan to purchase when you arrive at the event, you risk that tickets may not be available at that time or for the rest of the night.
Tickets for a certain date/time are sold out online! Are there more at the gate?
No. The ticket availability you see online reflects availability at the gate. If we are sold out for a certain date or time online, you will not be able to purchase for that date/time slot at the gate.
Can tickets be transferred to a different date or time?
No, Zoo Lights tickets are date and time specific and are non-transferable.
I didn't get the confirmation email for my tickets! What do I do?
First, check your junk/spam or promotions folder. If you still don't see it, please e-mail email@example.com or call (204) 927-6098 with your purchase details (purchaser name, date of purchase, quantity of tickets) and we'll get back to you as soon as possible.
Can I enter before the time listed on my ticket?
No. You may enter the Zoo at the time indicated on your ticket and 30 minutes thereafter. For example, if your ticket time is 7:00 pm, you my enter from 7:00 pm - 7:30 pm.
Do I need to leave by a certain time?
There is no designated exit time based on your ticket entry time. Zoo Lights closes at 10:00 pm Sunday - Thursday and 11:00 pm Friday - Saturday.
Where can I park?
There is a large parking lot located at the Zoo entrance at 2595 Roblin Boulevard. An additional parking lot is located along Zoo Drive, just East of the Zoo inside Assiniboine Park. A lit pathway connects the Zoo Drive parking lot to the entrance on Roblin Boulevard. Click here to see a Park map.
Event Policies and Rules
Can I smoke or vape at Zoo Lights?
No, the Zoo is a smoke free facility. This policy also applies to vaping. Smoking of any kind is not permitted in the Zoo.
If you leave Zoo Lights to smoke or vape, you will not be permitted to re-enter.
Can I bring my pet to Zoo Lights?
No, pets are not permitted in the Zoo.
Service animals are permitted in most areas of the Zoo. For the health and safety of all the animals, the service animal's vaccination papers must be presented upon arrival at the Zoo. Pets left in a car will result in Animal Services being called.
What is the weather cancellation policy for Zoo Lights?
Zoo Lights will proceed rain, snow, or shine. The Zoo will only be closed in the case of extreme weather. Notices regarding Zoo closures will be posted on the Zoo Lights home page by 2:00 p.m. on the day of the closure. Ticket holders that have purchased online will be contacted by e-mail.
Can I bring in outside food and drink?
Yes, you can bring outside food and drink into the Zoo. However, outside food and drinks are not permitted in the Tundra Grill.
Meals, snacks, treats, and drinks are available to purchase at the event! Click here for a list of food and beverage locations.
Can I bring a wagon?
Experience and Accessibility
Do you accept Access 2 cards or have a support persons policy?
Yes, we accept Access 2 cards at Zoo Lights.
When a person who requires a support worker attends the Zoo, that individual pays the full admission rate, however the support person may enter free of charge as they are accompanying someone who could not visit without support.
If you are purchasing tickets online for an individual that will attend Zoo Lights with a support worker, please add a free infant ticket to your cart for the support worker to help us manage capacity. Upon your arrival, present your Access 2 card or support worker ID to a staff member.
Are the pathways wheelchair accessible?
All formal pathways within Zoo are relatively flat. Primary pathways in the Zoo are made of asphalt or paving stones. There are pathways made of mulch at the McFeetors Heavy Horse Centre and the Tundra Trail. There will be mulch flooring in the Town Hall entertainment tent and the Dome tent.
Mats will be laid across some pathways to cover electrical wires, which will cause some raised sections.
Our grounds team will make every effort to ensure pathways are clear of snow and ice before the start of the event each night.
Where are accessible washrooms located?
Accessible washrooms are located at the Zoo entrance, Tundra Grill, and along the west side of the Zoo near the Town Hall entertainment tent.
Are there any areas with flashing lights or strobe lights?
Animated, flashing lights are present in two areas: Tundra Trail, and the McFeetors Heavy Horse Centre. Individuals with sensitivities to flashing lights may want to avoid those two areas.
Are wheelchair, stroller, and scooter rentals available?
Yes, wheelchair, stroller and electric scooter rentals are available during Zoo Lights. Equipment is rented on a first come, first served basis. Reservations for rentals are not available.
|Electric Scooter (limited availability)||$32.00|
Are there places to warm up?
Dress for the weather! Zoo Lights is primarily an outdoor experience.
If you need to warm up, fire pits will be located throughout the Zoo and the Tundra Grill will be open for indoor dining. The Town Hall entertainment tent is heated.
The rest of the experience is outdoors. Check the forecast, dress for the weather, stay warm and dry and you will have a wonderful time!
Will Santa be at Zoo Lights?
Santa and Mrs. Claus will not be attending Zoo Lights this year.
We are kindly asking visitors to refrain from dressing up as Santa or Mrs. Claus and engaging with other guests in character while attending Zoo Lights.
All Zoo Lights entertainment, performers and activations must be approved, coordinated and overseen by our teams here at the Assiniboine Park Conservancy. For a number of reasons, we have decided not to include interactions with Santa as part of the programming for this year’s event.
Can I see the Zoo animals during Zoo Lights?
The entire Zoo will not be open. Zoo Lights will take place along a designated path within the Zoo. While it is possible you may see some animals, it will be dark and most of them will be put to bed for the night. If you are interested in seeing all the animals at the Zoo, come back during daytime Zoo hours of operation! The Zoo is open daily from 9:00 am - 4:00 pm.
Will the Polar Playground be open?
Yes! The Polar Playground is located inside the Tundra Grill. It's a great spot to play and warm up!