Ticket Refund Request Information

Zoo Lights tickets will only be refunded in the event of a weather-related Zoo closure. We are currently accepting refund requests for closures on the following dates:

• Wednesday, December 7
• Friday, December 23

 
To request a refund, please follow the instructions below.

If you purchased your tickets ONLINE:

• Please complete our online refund request form.
• Reference the 15-digit order number found in your confirmation email. This will help us verify your purchase and speed up processing.
• A Visitor Services representative will call you to process your refund.
• Refunds must be issued in the form of payment used for your original purchase.
• We will do our best to call back within 7-10 business days. Due to a high volume of requests, there may be some delays. Please be patient.

If you purchased your tickets IN-PERSON:

• You may request a refund in-person at the following locations:
  
  • Zoo entrance (2595 Roblin Blvd.) – cash, debit or credit card
  • The Leaf (145 The Leaf Way) – cash, debit or credit card
  • Pavilion (55 Pavilion Cres.) – credit card only
• Present your tickets or reference the 5-digit transaction number located on your tickets as proof of purchase.
• Refunds must be issued in the form of payment used for your original purchase.
• The Zoo entrance and Pavilion are open daily from 9 a.m. to 4 p.m. The Leaf is open daily from 9 a.m. to 9 p.m.

Please note: Complimentary tickets received through promotions or other means have no cash value and are not eligible for refunds.

The deadline for requesting a refund is January 20, 2023.

Tickets cannot be automatically transferred to another date. If you still wish to attend Zoo Lights, you will need to purchase new tickets on another night, subject to availability.