Accessibility at Assiniboine Park & Zoo
If you have an accessibility request and/or feedback, or would like to request a digital copy of our Accessible Customer Service Policy, please e-mail firstname.lastname@example.org.
Visiting Assiniboine Park Zoo
Accessible parking is available at the Zoo entrance located at 2595 Roblin Boulevard.
When a person who requires a support worker attends the Zoo, that individual pays the full admission rate, however the support person may enter free of charge as they are accompanying someone who could not visit without support. These tickets are only available in person at the Zoo entrance. Assiniboine Park Zoo works in conjunction with the Easter Seals’ Access 2 Entertainment program.
KultureCity Sensory Bags
We have partnered with KultureCity to make the Zoo a certified sensory inclusive attraction. Weighted lap pads and sensory bags – equipped with noise canceling headphones, fidget tools, and verbal cue cards – will be available to Zoo visitors who may feel overwhelmed by the environment. Signage located throughout the Zoo helps alert visitors to areas where they may encounter higher noise levels.
Based on availability, sensory bags are free for visitors to borrow during their visit from the visitor services staff at the Zoo entrance.
Service animals are welcome in the Zoo, but for the health and safety of animals in our care, they are not permitted within the following areas: Toucan Ridge, McFeetors Heavy Horse Centre, Kinsmen Discovery Centre, Aunt Sally's Farm barn, Shirley Richardson Butterfly Garden, and the Australian Walkabout. For the health and safety of all the animals, the service animal's vaccination papers must be presented upon arrival at the Zoo.
A service animal is defined as an animal that is individually trained to assist or perform tasks for a person with a disability.
A limited number of wheelchairs and scooters are available to rent on a first come, first served basis. Please speak to visitor services at the Zoo entrance to inquire about rentals. Click here for rental rates.
You will find accessible washrooms located throughout the Zoo. Accessible family washrooms with an adult bench are located at: the Zoo entrance, in Journey to Churchill, Gateway to the Arctic, and Tundra Grill.
All formal pathways within Zoo are relatively flat. Primary pathways in the Zoo are made of asphalt or paving stones. Please note there is compact gravel and mulch in some areas including: areas of Aunt Sally’s Farm, McFeetors Heavy Horse Centre, the seasonal Dinosaurs UnCovered Trail, and picnic areas. Our grounds team keeps pathways clear throughout the whole year. How quickly pathways are cleared is dependent on the weather. Benches are available throughout the Zoo.
Guests using a wheelchair or scooter, please be aware that Kinsmen Discovery Centre has sections with narrow corridors that may be difficult to navigate.
Guests with sensory needs please be aware of the following exhibits:
- Aurora Borealis Theatre, within Gateway to the Arctic, has low lighting and loud sounds.
- The Polar Playground, within Tundra Grill, has low lighting and black lights.
- The seasonal Dinosaurs UnCovered trail has loud sounds.
- Toucan Ridge has a section of low lighting and closed spaces.
- Kinsmen Discovery Centre has sections of low light, narrow pathways, closed spaces.
The seasonal Red River Co-op Zoo Tram is not wheelchair accessible. Guests may transfer from their wheelchair to the vehicle. There is limited storage for folded wheelchairs and strollers on the Zoo Tram. Service animals are allowed on the ZooTram.
Visiting Assiniboine Park
Accessible parking is available throughout the Park in all major parking lots.
Buildings and Washrooms
Accessible washrooms are located throughout the Park at the following locations: The Pavilion, near the Lyric Theatre, Park Café, Leo Mol Gallery in the Leo Mol Sculpture Garden, and the Nature Playground. Please note that Leo Mol Gallery and Nature Playground washrooms are only open during the summer months once the ground is thawed.
Formal pathways within the Park are all relatively flat. Primary pathways in the Park are asphalt or paving stones. Please note there are some compact gravel and mulch paths, predominantly in the gardens. Our grounds team keeps primary pathways clear throughout the whole year. How quickly they are cleared is dependent on the weather. Benches and picnic tables are available throughout the Park.
Please note, the seasonal DOMO Trolly is not wheelchair accessible. Guests may transfer from their wheelchair to the vehicle. There is limited storage for folded wheelchairs and strollers. Service animals are allowed on the Park Trolly.
Visiting The Leaf
A drop-off area and accessible parking are located at The Leaf entrance.
When a person who requires a support worker attends The Leaf, that individual pays the full admission rate, however the support person may enter free of charge as they are accompanying someone who could not visit without support. Assiniboine Park Conservancy also works in conjunction with the Easter Seals’ Access 2 Entertainment program. Support workers are not required to purchase a ticket online in advance, but must be prepared to identify themselves at the gate.
Service animals are permitted in The Leaf. A service animal is defined as an animal that is individually trained to assist or perform tasks for a person with a disability.
Buildings and Washrooms
Accessible washrooms are available throughout The Leaf.
A limited number of wheelchairs are available to rent during your visit to The Leaf. Please note wheelchairs are for indoor use only.
The Outdoor Gardens at The Leaf
Due to construction, accessibility for people with mobility issues may be limited. Currently, there is no direct access for drop off and accessibility parking is located beyond the construction barriers. Until construction is completed, access from the temporary parking lot to the Garden at the Leaf is about a 10-minute walk along a gravel and dirt pathway. Upon completion there will be a more direct, fully paved pathway to the Gardens at The Leaf.
Primary pathways at the Gardens at The Leaf are paving stones and compact gravel. There are some mulch pathways within the gardens.