Frequently Asked Questions

Your Boo at the Zoo Tickets will be attached to an email you received when you purchased them.

This email should arrive in your email inbox within 30 minutes of your online order.

If you do not see this email check your junk, spam or promotions folder. No luck? Contact us at (204) 927-6098 or info@assiniboinepark.ca so we can fix this in advance. Please have details ready (e.g. name, date of purchase, # of tickets) so our team can help you as quickly as possible!

No. You may enter the Zoo at the time indicated on your ticket and 30 minutes thereafter. For example, if your ticket time is 7:00 pm, you my enter from 7:00 pm - 7:30 pm.

There is no designated exit time based on your ticket entry time. Boo at the Zoo closes at 10:00 pm on Tuesdays - Thursdays and Sundays, and 11:00 pm on Fridays - Saturdays. 

You are welcome to purchase tickets in advance at the Zoo entrance during daytime hours (9:00 am - 4:00 pm). We ask that you avoid planning to purchase tickets at the gate on the night of the event. Tickets are limited by time slot so you risk that tickets may not be available when you arrive in the evening. 

No, there are no additional tickets at the gate. The ticket availability you see online is the same at the Zoo entrance. 

Boo at the Zoo tickets cannot be transferred to another date or time. Tickets are valid for one time use on the specified ticket date and time. 

Boo at the Zoo will proceed rain, snow, or shine. The Zoo will only be closed in the case of extreme weather. While the event remains open, midway rides may close temporarily in the event of high winds or rain. 

Notices regarding Zoo closures will be posted on the Boo at the Zoo information page by 2:00 pm on the day of the closure. Ticket holders who have purchased online will be contacted by email. 

Parking lots are located at the main Zoo entrance at 2595 Roblin Blvd, and a large overflow lot is located a short walk away along Zoo Drive. Parking is free. 

Boo at the Zoo tickets will only be refunded in the event of a weather-related Zoo closure.

We are currently accepting refund requests for closures on the following dates:

Saturday, October 5, 2024

To request a refund, please follow the instructions below.

If you purchased your tickets ONLINE:

• Please complete our online refund request form.
• Reference the 15-digit order number found in your confirmation email. This will help us verify your purchase and speed up processing.
• A Visitor Services representative will call you to process your refund.
• Refunds must be issued in the form of payment used for your original purchase.
• We will do our best to call back within 7-10 business days. Due to a high volume of requests, there may be some delays. Please be patient.

If you purchased your tickets IN-PERSON:

• You may request a refund in person at the following locations: Zoo entrance (2595 Roblin Blvd.) – cash, debit, or credit card, The Leaf (145 The Leaf Way) – cash, debit, or credit card, or Pavilion (55 Pavilion Cres.) – credit card only
• Present your tickets or reference the 5-digit transaction number located on your tickets as proof of purchase. Refunds must be issued in the form of payment used for your original purchase.
• The Zoo entrance and Pavilion are open daily from 9 a.m. to 4 p.m. The Leaf is open daily from 9 a.m. to 9 p.m.

Please note: Complimentary tickets received through promotions or other means have no cash value and are not eligible for refunds or transfer to another date.

The deadline for requesting a refund is Friday, November 15, 2024.

Given the spooky themes of the event, some pathways may use dim or dark lighting. Darker areas include the Dunker Troll trail, the space around our fire dancers, and the ghosts ball.

There are flashing lights in the graveyard, however, there are no strobe lights at Boo at the Zoo. 

The Boo At The Zoo Sensory Map showcases areas across the event site that may have heightened sensory experiences. We try our best to be accurate in showcasing these heightened sensory areas, but we acknowledge the experience for individual guests may be different while onsite.

Boo At The Zoo Sensory Map

For anyone needing access to KultureCity Sensory bags, please visit the Visitor Service area at the Zoo Main Entrance.

More information on accessibility at the Zoo can be found at assiniboinepark.ca/accessibility.

All formal pathways within Zoo are relatively flat. Primary pathways in the Zoo are made of asphalt or paving stones. Mats will be laid across some pathways to cover electrical wires which will cause some raised sections. Our grounds team will make every effort to ensure pathways are clear of snow and ice before the start of the event each night. 

The event tent on the West side of the Zoo uses mulch flooring, and the Dunker Troll trail uses mulch/gravel pathway. 

Accessible washrooms are located at the Zoo entrance and Tundra Grill. 

Carnival Row unfortunately cannot accommodate guests using wheelchairs. 

Yes, costumes are welcomed and encouraged for guests of all ages! Fake weapons, like swords, are not permitted and should be left at home, otherwise we will have to check them at the entrance for pick up on exit.

Boo at the Zoo has been designed as a family-friendly event that is welcoming to all ages. You will encounter some spooky elements, as it is a Halloween-themed event, but you will not experience any jump scares. 

Please note that Boo at the Zoo: After, After Dark (18+) on October 31 is an adult-only evening!

No. Carnival Row rides and carnival games are included with admission. 

Yes! Food and beverage stations will be open throughout the event. We have a full list of restaurants, concessions, and bars. The entire Zoo is liscenced so you are welcome to journey through the event with the beverages you purchase at our bars in tow. 

Since Boo at the Zoo takes place at night, most animals are in bed or quite difficult to see. In addition, the entire Zoo is not accessible during the event. Although you may be able to spot some animals during your visit, we'd recommend coming back to the Zoo during daytime hours to see animals. 

No. Pets of any kind are not permitted in the Zoo. 

Service animals are permitted. For the health and safety of all animals (including those in our care) the service animal's vaccination papers must be presented upon arrival at the Zoo. 

No. The Zoo is a smoke-free facility. Vaping is also not permitted. 

Boost Your Boo experiences (tokens) can only be purchased on site. No online or pre-purchases available. Debit/credit only accepted. Please note that all other games and activities during Boo at the Zoo are included in your admission.