Frequently Asked Questions

Please read the answers to some of our most frequently asked questions. If you still have an inquiry, please contact our visitor services team:

Phone: 204-927-6000

Tickets, Parking, and Getting Around

Can I enter the Zoo before the time listed on my ticket?

No. You may enter the Zoo at the time indicated on your ticket and 30 minutes thereafter. For example, if your ticket time is 7:00 pm, you my enter from 7:00 pm - 7:30 pm.

Do I need to leave by a certain time?

There is no designated exit time based on your ticket entry time. Boo at the Zoo closes at 10:00 pm on Tuesdays - Thursdays and Sundays, and 11:00 pm on Fridays - Saturdays. 

Can I purchase tickets at the gate?

You are welcome to purchase tickets in advance at the Zoo entrance during daytime hours (9:00 am - 4:00 pm). We ask that you avoid planning to purchase tickets at the gate on the night of the event. Tickets are limited by time slot so you risk that tickets may not be available when you arrive in the evening. 

Tickets for a certain time and date are sold out online! Are there more at the gate?

No, there are no additional tickets at the gate. The ticket availability you see online is the same at the Zoo entrance. 

Can I switch my tickets to a different date or time?

Boo at the Zoo tickets cannot be transferred to another date or time. Tickets are valid for one time use on the specified ticket date and time. 

What is your weather cancellation policy?

Boo at the Zoo will proceed rain, snow, or shine. The Zoo will only be closed in the case of extreme weather. While the event remains open, midway rides may close temporarily in the event of high winds or rain. 

Notices regarding Zoo closures will be posted here by 2:00 p.m. on the day of the closure. Ticket holders that have purchased online will be contacted by email. 

Where can I park?

Parking lots are located at the main Zoo entrance at 2595 Roblin Blvd, and a large overflow lot is located a short walk away along Zoo Drive. Parking is free. 

Can I rent a stroller, wheelchair, or electric scooter?

Stroller and wheelchair rentals are available on a first come, first served basis. Our electric scooters are not functional in low temperatures, so depending on the weather they may not be available for rent. 

Wheelchair  $6.00
Single Stroller $5.00
Double Stroller $7.00
Electric Scooter $32.00


Experience and Accessibility

Is this event wheelchair accessible?

All formal pathways within Zoo are relatively flat. Primary pathways in the Zoo are made of asphalt or paving stones. Mats will be laid across some pathways to cover electrical wires which will cause some raised sections. Our grounds team will make every effort to ensure pathways are clear of snow and ice before the start of the event each night. 

The event tent on the West side of the Zoo uses mulch flooring, and the Dunker Troll trail uses mulch/gravel pathway. 

Accessible washrooms are located at the Zoo entrance and Tundra Grill. 

Midway rides and the ghosts ball unfortunately cannot accommodate guests using wheelchairs. 

Are there areas with low lighting or flashing lights?

Given the spooky themes of the event, some pathways may use dim or dark lighting. Darker areas include the the Dunker Troll trail, the space around our fire dancers, and the ghosts ball.

There are flashing lights in the graveyard, however, there are no strobe lights at Boo at the Zoo. 

Can I wear a costume?

Yes, costumes are welcomed and encouraged for guests of all ages! Please leave the prop weapons, like swords, at home. 

How scary is Boo at the Zoo?

Boo at the Zoo has been designed as a family-friendly event that is welcoming to all ages. You will encounter some spooky elements, as it is a Halloween-themed event, but you will not experience any jump scares. 

Is there an extra cost for the rides and games?

No. Midway rides and carnival games are included with admission. 

Will food and drinks be available for purchase?

Yes! Food and beverage stations will be open throughout the event. Click here for a full list of restaurants, concessions, and bars. The entire Zoo is liscenced so you are welcome to journey through the event with the beverages you purchase at our bars in tow. 

Can I see animals during Boo at the Zoo?

Since Boo at the Zoo takes place at night, most animals are in bed or quite difficult to see. In addition, the entire Zoo is not accessible during the event. Although you may be able to spot some animals during your visit, we'd recommend coming back to the Zoo during daytime hours to see animals. 

Are pets allowed at Boo at the Zoo?

No. Pets of any kind are not permitted in the Zoo. 

Service animals are permitted. For the health and safety of all animals (including those in our care) the service animal's vaccination papers must be presented upon arrival at the Zoo. 

Is smoking or vaping permitted in the Zoo?

No. The Zoo is a smoke-free facility. Vaping is also not permitted. 

Boo at the Zoo Presenting Sponsor: Access Credit Union

Supporting Partners: Recycle Everywhere | Terracon Development Ltd. | The Keg Steakhouse + Bar | Trans Canada Brewing Co. | Payworks | CIBC

In-Kind Partners: Prairie Mobile Communications | Spirit Halloween | Lawson Sales Ltd.

Media Partners: 
Winnipeg Free Press | 680 CJOB | Global News Winnipeg | Peggy 99.1 | Pattison Outdoor | KiSS 102.3 | 103.1 Virgin Radio | Bounce 99.9 | 92.1 CITI | CKJS | QX104 | 94.3 NOW!